A New Chapter for Uncle Thomas: Culturally Respectful Support that Changed a Life
At MY DSS, we believe support should be more than just services on paper — it should be real, consistent, and deeply respectful of each person’s culture, needs, and goals. That’s exactly what guided our journey with Uncle Thomas, a proud Aboriginal Elder, community leader, and now — a valued member of the MY DSS family.
The Challenge: Support That Was Failing Him
Uncle Thomas came to us after experiencing ongoing frustration with a previous provider. His support services were unreliable, and worse — they lacked the cultural awareness and respect he deserved as a respected Elder.
Transport, in particular, became a critical issue. Without dependable assistance, his independence, health, and ability to stay connected to his community were at serious risk.
Our Response: Support with Cultural Sensitivity and Action
We knew we had to act quickly — and do it right.
The MY DSS team sat down with Uncle Thomas to fully reassess his needs, taking the time to listen, understand, and honour his lived experience. What followed was a tailored and respectful care plan built around his wellbeing, independence, and connection to culture.
Here’s what we arranged for Uncle Thomas:
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Transport services that are reliable and on-time
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Regular domestic support including house cleaning and lawn maintenance
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A brand-new powerchair to restore his mobility and freedom
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A comfortable new bed for improved rest, health, and comfort
The Outcome: Independence, Mobility, and Community Connection
With the right support in place, Uncle Thomas is once again thriving.
He’s living more independently, engaging in daily life with confidence, and has reconnected with his local Aboriginal groups — continuing to share his wisdom and advocate for his community.
His story is not just about services — it’s about restoring dignity, autonomy, and cultural belonging.
Why It Matters
Uncle Thomas’s journey is a powerful reminder of the impact that respectful, tailored support can have. At MY DSS, we don’t see our clients as numbers — we see them as people with rich stories, identities, and futures worth investing in.
Because when support is done right, people don’t just get by — they move forward.
Need Help Navigating the NDIS or Finding the Right Supports?
Our Support Coordination and Psychosocial Recovery Coaching teams are ready to stand beside you — with cultural respect, genuine care, and a commitment to help you live life, your way.
📞 1300 215 215
📧 info@mydss.com.au
🌐 www.mydss.com.au
🌐 Visit our website: www.mydss.com.au
For a FREE consultation, fill out our referral form today!
For more information, visit My DSS Services.
